.General Services
.
General Services
Click on the heading “Benefits” for a list of some of the benefits we offer our clientele:
Prompt, efficient and knowledgeable service.
All agents are boaters, so you won't be stuck dealing with landlubbers.
Click on the heading “Capabilities” for a list of some of the insurance coverages we are capable of arranging:
We can arrange coverage with about twenty insurance companies allowing us to serve the needs of just about every boater.
We can arrange coverage for liveaboards and fulltime cruisers.
We can arrange coverage for the Caribbean as well as any other cruising itinerary.
We can even arrange coverage for Cuba, Columbia and other destinations of political instability.
We can arrange coverage for older boats including those of wooden construction.
We can arrange coverage for high performance boats.
A proper yacht will have among her attributes a sensitivity to her helm that allows the helmsman to know how the vessel is performing. The feedback of wind and wave pressures through the helm helps in attaining the safest and fastest performance. Similarly, we at International Marine Insurance Services appreciate comments on our service, not only because it makes us feel good about the job we are doing, but because the feedback allows us to do an even better job! Click on the heading “Client Feedback” to read some of which we are especially proud:
“Thank you for
your very thorough thoughts and recommendations on this. I really appreciate
the time you took to get back to me. We have always appreciated your service
(and even sent someone your way a couple years back, who were also pleased!)
and have never found any insurers as easy to work with as you! You might
have heard that before, but it can't hurt for you to know that you make our
life easier.” ~Michelle Elvy, 2006
“You are
amazing! Thank you so very much… so good to know that [my vessel] is
covered and that the cost is no more than you quoted! It is such a
relief.” ~Annette Howard, 2006
“Just want to
say ‘thank you’ for all the help you've been to me over the years. You've
always handled everything very professionally, and that's given me a lot of
peace of mind.” ~Scott Steward, 2006
“Thanks for
your response to my question on the Quadrant policy. It sounds like it is
the way to go. It's great to work with a company like yours, outstanding
service, quality products, and complete knowledge of the marine insurance
industry.” ~Jeff Welbourne, 2005
“… I am extremely pleased in the manner in which the current
claim has been handled, and am very pleased that members of both your firm
and the [insurance company] have been entirely responsive, courteous,
informative, and reasonable in each and every way.” ~Andrew Fuhrman, 2005
“… will likely renew again with IMIS. Their service has been
very good & they seem to understand cruiser's needs better than any brokers
we have dealt with in the past.” ~Will LaFleur, 2005
“THANKS!!! for all your help. After having spent
eighteen years as an insurance agent myself,… I really appreciate your
professionalism. …you have been amazingly responsive and efficient.”
~Carla Huegli, 2004
“From what friends with
boats there who are insured by other agencies and companies tell me… Markel
and IMIS are doing a superior job handling the aftermath of [Hurricane]
Ivan.” ~Rob Linehan, 2004
“I am writing to express my
deep appreciation for all that you guys have done to assist me through the
past seven or so years. You were always right there when I need
information or advice. You certainly went beyond the boundaries of
most insurance agencies. Your experience and depth of knowledge of
marine matters was a great aid, even a comfort…. You are a class act.”
~Butler Cox, 2004
“First, let me assure you
it is a real pleasure dealing with you folks as contrasted with those who
would think of themselves as your ‘competition’. I am so glad [another
client] put me in touch with you!” ~Ric Tauson, 2004
“Again, thanks for you
[sic] prompt and reasonable responses. It is a pleasure to deal with
an insurance company that really seems to understand boats and the cruising
community.” ~Jeff Casher, 2004
“I just returned home and
the check was waiting! Thank you very much. I have a much better
appreciation of the value that you can add…” ~Larry Brodsky, 2003
“Thank you very much, you
and your wonderful team should be very proud. Your personalized
service and professionalism is greatly appreciated!” ~Alfred Matos,
2003
“This is
wonderful news. I can’t begin to thank you and your company enough for all
the leg work and perseverance you expended on my behalf. You have truly
gone the extra mile for me. I would like very much to express my
appreciation of your efforts to whomever at your company that would receive
them. Thank you again for a job that truly went above and beyond.” ~Justin Omps,
2003
“Words
cannot express our gratitude to you for going that extra mile and finding us
such a terrific policy, June. Truly,
it is such a relief and we feel as though we are in very good hands.
Thank you very very much for turning this situation around so
quickly!” ~Christian Van Dyke
and Christine Shihadeh, 2002
“Dear Reese: I want to thank you so
very much for pursuing this so aggressively for us, you’re a life saver.
Please also thank Leslie for us, both of you are wonderful people to
do business with.” ~Nancy
Harris, 2002
“Please pass along our thanks to Al for the
great help he gave our friends on SIMPLICITY. They just ‘glowed’ over
the SSB about how he’d helped them and what a wonderful brokerage you two
have. He made them ‘feel’ covered as well as covering them, and
sometimes the former means as much as the latter. It's always a treat to
refer someone to you folks - we’ve never heard other than praise when we’ve
done so. So thanks again.” ~Jack Tyler, 2002
“It’s great to have an agent we can count
on.” ~Julie & Richard Benoit, 2001
“Hi Reese, You're a good man to have on our
side! The check is in the
mail.” ~Don Reynolds, 2001
“Reese, just wanted to let you know how much
Diane and I appreciate all you’ve done to make our experience of joining
the boating ‘family’ so tremendous.
We truly thank you for all you’ve done, and for being a pro we can
trust!” ~Eddie Piskura, 2000
“Again, thank you for researching the issues.
The service we have received from your firm has always be [sic]
excellent, and this is just another example.”
~Jim McCorison, 1999
“I appreciate the patience and professionalism
I received as you handled all my questions.
We’re happy to be aboard and look forward to working with you…”
~Diana Prentice, 1999
“…your efficient service will be remembered
and I will pass on your contact information to my fellow yacht club members
for future reference…” ~Anthony
Van Vugt, 1999
“We have had our policy through [IMIS] since
1991. They have represented us
VERY well during this time. Finding
good rates and going well beyond the extra mile in making sure we were well
taken care of on two involved claims.”
~Harold A. Meekins in message to Trawler World List, 1999
“Dear Gary, let me first start by thanking you and your
company for your quick and courteous service.
Purchasing a used boat of this size can be such a hassle, not having to
deal with any of the insurance or survey headaches that usually accompany such a
transaction was truly a pleasure. International
Marine will surely be recommended to all my fellow boaters…”
~Michael P. Bechtel, 1999
“Gary: … Thanks again for your help through this
process. …we contracted the
services of a… nationally known… broker.
It was a real disappointment and we moved to Al’s shop specifically
hoping for some ‘personal attention’. You’ve
provided more than we’d expected. Tell
your [newborn] kid you done good!” ~Jack Tyler, 1999
“Dear Al: Thanks for your help with this insurance
exercise.… Although you were not
the lowest Lloyd’s of London based quote, your helpfulness, quick response,
availability, plus Mark Pomerenke’s recommendation were deciding factors.”
~Andy Ford, 1999
“Sorry about the oversight on loss payee, glad you could
fix it…. Again, thanks for the
great service.” ~Scott C. Steward, 1998
“I am enclosing our check… to cover the insurance
premium... for the next twelve months. Thank
you for making it happen so easily.” ~Karen Samples for Russell V. Umphenour,
1998
“For almost two weeks I frantically called as many
marine insurance agents as were recommended to me. Every one of them turned me down cold…. Finally one agent stood out among all the others in his
expertise and knowledge of marine insurance.
That was Al Golden, President of International Marine Insurance Services
(IMIS) out of Chester, Maryland. He
seemed able to perform miracles. For
not only was he able to find a company that would insure our boat, he found
four!” ~Phyllis Neuman in Latitude 38 magazine, 1998
“We sold the boat… and wish to cancel the
insurance…. Thank you very much.
It has been a pleasure doing business with you since 1991.”
~Kathleen Marty, 1997
“Dear Al:
…
I would like to thank you and your staff for all of your assistance with
our insurance needs over the past few years.
When we are ready to re-insure we will be contacting you.”
~Paul R. Smith, 1996
“Thanks for the super service (as per usual for
you good guys)…” ~John M.
Christenson, 1993
“… by this time I was in possession of the boat and
quite anxious…. As a consequence [of not being able to get coverage from
another broker], I secured coverage
for the boat with [International Marine Insurance Services] who was able to
provide a written binder within an hour of notification.” ~David L. Glueck in letter to his former broker, 1991
“I would like to commend my agent, Mr. Al Golden, of
International Marine Insurance Service[s] for getting the [claim] monies
due sent to me.” ~Walter H.
Schenk in letter to BOAT/US, 1991
“… called to thank you for the job you did [in arranging insurance on short notice]. It was super-human!” ~Ghassan J. Tarazi in telephone message, October 1987 (our first month in business)
[ Top of Page ]
Last edited
November 18, 2006
© IMIS Corp.